Tenant Stories

At Make Renting Fair, the biggest issue we’re trying to change is getting rid of unfair evictions. These are used to target renters who have done nothing wrong and are one of the reasons renters often need to move house. We believe a home should be safe and stable and fixing this law will mean renters can feel more at home.

Terminating tenancies without any grounds creates fear for tenants who become afraid of retaliatory or discriminatory eviction, and allows dodgy landlords to get away with subpar housing.

Here are some real-life examples from Queenslanders.

These are real case studies, but their names have been changed and identities protected, because they were afraid speaking publicly would have a negative impact on their tenancies. 

George’s story:

George has a five-year-old child and found asbestos in the backyard of his rental property on the Sunshine Coast. He asked for the asbestos to be removed, without success. Fearing for his family’s health, he tried to get it rectified but the landlord refused.  The only option left for George was to try to end the tenancy early. George had the stress and worry of making an application to QCAT (which he won) and the added problem of finding another property and moving at his expense. George has now moved but is worried about being perceived as a troublemaker by his new property agent. He wants to support our campaign publicly, but he’s too scared for fear of reprisals. He believes minimum housing standards and improved processes for getting repairs done should be introduced into Queensland tenancy laws.

Pamela’s story:

Pamela spoke to her real estate agent about a couple of issues within the new building she was renting. The basement carpark lighting wasn’t working adequately, and she had a few security concerns about the building in general. She was shocked to receive a Form 12 the next day and says, “I was stunned to discover the landlord’s agent would get rid of me rather than attend to the building’s issues and residents’ safety…I wonder how many people realise how one-sided the law is. I have been a landlord and still didn’t! The laws need to be changed, but supporting the MRF campaign could be held against me. I’m going to think twice before talking to an agent about a building fault again.

Betty’s story:

Betty is in her late 80’s and had repairs done to her rental property in the outer suburbs of Brisbane. Once the repairs were completed, the landlord left some items on the ground, and as a consequence, Betty fell. She took steps against the landlord because of her injuries. In return, she received a notice to leave without grounds, which she fought because she considered it was retaliatory.  With the help of a tenancy advice worker, Betty took her case to QCAT and won. Betty now lives on a periodic tenancy, fearful of another notice to leave without grounds. She’s too scared to publicly support our campaign in case it causes more trouble, and she has to leave her home. If she hadn’t had the support of the advice worker, she doesn’t know where she’d be now.

Sally’s story:

Sally is a single parent in North Queensland who has lived in the same property for five years. Over the last year, she has had consistent water leaks in her bedroom. Sally endures constant drips that occasionally turned into a stream, splashing through her bedroom. Sally requested a repair, but no action was taken. When Sally said she would make a formal complaint, she was told a formal complaint might result in her lease not being renewed later in the year. She strongly supports our campaign but is worried the agent might make good on her threats to end her tenancy if she speaks out.

Community service providers who work in association with real estate agents are also not immune.

1. A community service provider called Assist,* supported a local tenant who was moving because of domestic violence and social issues. Assist helped the tenant move into a new property, but the house was dirty and infested with cockroaches. With support from Assist, the tenant asked for pest control and cleaning to be done. In response, the real estate agency managing the property threatened not to work with Assist in the future.
2. A second community service provider in regional Queensland called Help* supports the State government’s proposed tenancy improvements. Because Help is based in a small town, they are concerned about reprisal if they publicly support our campaign.

Ordinary Queenslanders should not live in fear of eviction or be punished for asking for better than subpar housing. We deserve better than our existing tenancy laws.

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Take action today!

Email your local Member of Parliament to let them know you support an end to without grounds evictions.

Tell us about your own eviction experiences by emailing: [email protected], or send us a video on our Facebook or Twitter page.

Stay up to date with our campaign news by following us on Facebook and Twitter.

*Not the real names of the community service providers.

Pets have always been a huge part of my life and always will be, however, having a dog while renting has caused me plenty of heartaches.

I got my dog, Kenji, right before I found out I was pregnant. I had been battling depression, anxiety and Post Traumatic Stress Disorder (PTSD) after fleeing a domestic violence situation. I was medicated and attending regular psychology sessions, but nothing helped me quite like Kenji. Words can’t explain how her unconditional love helped me. She let me feel secure and safe in my home.  She let me feel peace again.

I have never received any complaints about my dog, I have good pet references from my previous landlord, and Kenji is registered with the local council and her healthcare needs are met. Despite being a responsible pet owner, and always receiving my full bond back when moving, renting with a dog has been difficult.

Last year, I was a few days off becoming homeless with my one-year-old baby and Kenji. I simply couldn’t find anywhere to live that would permit pets.

I had been approved for National Renting Assistance Scheme (NRAS) housing and was also on the social housing register. But all the listings refused pets.

I was greatly upset, and couldn’t understand why the government would discriminate against my need to keep my dog. My family began to pressure me to give up Kenji, but I couldn’t.

In the end, I got lucky. My mother stepped in and offered to put her name on a lease with me and subsidise my rent by $50 a week. Not everyone has this luxury, and to be honest, I still can’t afford the rent I’m paying but it was all I could find that would allow me to keep my dog.

Each week I juggle bills, requesting extensions for payments, and some weeks I have requested assistance from various emergency relief organisations to buy food and petrol. But my rent is always my priority and is always paid on time.

My baby is now two-years-old and starting childcare so I can finish studying and apply for work. I need to improve my financial situation before I drown in bills. The struggle is real. I feel desperate for those who do not have a family member to help, as I did.

I want the government to support renters to own a pet. Homeowners are allowed pets, but not me. If it weren’t for my dog, I wonder if I would still be here today. Kenji is my world, and my daughter adores her too.

I am proud to say that these days, my PTSD and anxiety are in remission, and I believe Kenji had a role in that. Pets are life-saving, and I am thankful you are all highlighting this issue. I hope we can make real progress. Cassie

Take action!

Sign our petition and tell The Hon Mick de Brenni that pets and people belong together.

“My house has holes in the wall and floor, and the roof leaks every time it rains. The bathwater is brown and there is mould in the roof. My landlord is also the property owner, and he takes no action when I ask him to fix the house. I can’t make a formal complaint because I worry I’ll be kicked out.

“I know plenty of people living on the street or sleeping in their cars because it’s just so hard to get a rental in this area. If you’re on the dole, it’s so hard to afford rent and food or petrol for your car. And once you’re on the street it’s nearly impossible to get back into a house.

“I’ve lived in this house for seven years. I don’t believe tenants have rights.” Nathan

Take action!

To support our initiative to change Queensland laws and make renting fair, sign up for our campaign updates and share this post with your friends.

If you have experienced unfair rental practices, share your story with us. Email [email protected] or send us a video on our Facebook or Twitter page.

“I am disabled and currently homeless with my dog. I rescued my dog from being put to sleep. My dog is my greatest support for my mental health, and I have had to consider getting rid of her just to get a roof over my head.

“I cannot find a rental anywhere where I can keep my dog. I feel discriminated against for owning a dog to help with my mental health. I have looked in many different suburbs, but the problem is complicated because I need to be in a particular region to receive medical support. But still, nothing.

“Please… the stress on pet owners is getting beyond a joke, and more and more animals are ending up being abandoned or surrendered. Rescue groups are overrun with animals because landlords won’t allow pets. This is not fair on anyone: animals or people.” Anonymous

Take action!

To support our initiative to change Queensland laws and make renting fair, sign up for our campaign updates and share this post with your friends.

You can also tell us your own story by emailing [email protected] or send us a video on our Facebook or Twitter page.

We asked and you answered! Here’s one of the many rental reform ideas that have been contributed by Queenslanders…

A renting reform I’d like to see in Queensland is the introduction of cooling-off periods for tenants when they sign a new lease.

When moving into a new house, my partner and I discovered the lights didn’t work in half of the house, the hot water system would short out all the time, and the stove was constantly turned on. It took them two weeks to fix the stove, and we couldn’t live in the house during that period because it was a fire trap.

So what we would love to see, aside from pets being allowed, is cooling off periods. A cooling-off period would have prevented what happened to us. It would stop dodgy landlords and stop dodgy rental agencies. Keith

Take action!

Do you agree with Keith? We want to hear about the changes you most want to see. Email [email protected] or send us a video on our Facebook or Twitter page.

To support our initiative to change Queensland laws and make renting fair, sign up for our campaign updates and share this post with your friends.

“I rented a unit in regional Queensland for 18 months without any problems,” says 61-year-old Susan, “then one day, my tenancy was unexpectedly ended. I asked for a reason on several occasions, and the real estate agent just kept repeating, ‘we don’t have to give you one.'”

As a pensioner with health issues, the implications of moving were enormous for Susan. She could not afford the additional costs of relocating and knew she would be hard-pressed to find a similar home for the same price. “My mental health suffered badly, because of the stress and friendships I was leaving behind,” she says.

Susan had invested both time and money into the property, making it a home she was proud of. She had repainted the interior, put up shelving, replaced a small bathroom mirror with a larger one, made curtains for the bare windows and purchased lampshades for the lights. She tended to the small garden each day, adding plants and watching them thrive.

“I was a good tenant, but got treated very badly in the end,” she says.

Under current Queensland laws, agents and owners can end tenancies without any grounds, making it possible to discriminate or retaliate against tenants.

Unfair evictions are just one contributor to the growing rate of homelessness in women over the age of 55, along with low incomes and superannuation due to time out of the workforce or working low-paid jobs while caring for children or parents.

This time, Susan was lucky and found somewhere to live.

“A community support service helped me to move my belongings into a friend’s granny flat. I am lucky it also has a garden, so I have somewhere to spend my time each day,” explains Susan, “but it doesn’t seem fair that I had to leave when the apartment was rented out again after I left.”

If a property is to remain on the rental market, we believe a tenant who is meeting their obligations should be able to continue residing there. It’s a small change that doesn’t cost lessors or the government money but would have a positive impact on renters like Susan.

Take action!

To support our initiative to change Queensland laws and make renting fair, sign our petition today! Also, register for our campaign updates and share this post with your friends.

If you have experienced unfair rental practices, share your story with us. Email [email protected] or send us a video on our Facebook or Twitter page.